Privacy Policy

The personal information we collect may include:

• your name, telephone number, email address and business details;
• billing details and transaction information;
• information you provide through our website, enquiry forms, email or telephone;
• property addresses, purchase details, lease information, financial information and other documents supplied for a commercial property review;
• information relating to property owners, tenants, agents, advisers, guarantors or other parties contained in documents provided to us;
• records of our communications with you;
• information about how you use our website, including your IP address, browser type, device information, referring website and pages visited; and
• any other information you voluntarily provide to us.

Please avoid providing sensitive or confidential personal information unless it is reasonably necessary for us to deliver the requested service.

We may collect personal information:

• directly from you;
• from a person acting on your behalf, such as a finance broker, accountant, adviser, buyer’s agent or other referral partner;
• from property documents, leases, contracts, information memoranda and due diligence material supplied to us;
• from publicly available sources, including government registers, property databases, company registers and online business information;
• from third-party data, research and software providers;
• through our website, cookies and analytics tools; and
• during communications or transactions with us.

When you provide personal information about another person, you confirm that you are authorised to provide that information and, where required, have informed them that their information may be provided to us.

We may collect, hold and use personal information to:

• respond to enquiries and provide quotations;
• process orders and payments;
• prepare preliminary commercial property reviews, reports and related services;
• analyse property, lease, tenant, pricing, rental and financial information;
• communicate with clients, referral partners and professional advisers;
• verify information supplied to us;
• manage client accounts and business relationships;
• improve our reports, systems, website and services;
• maintain business and financial records;
• manage complaints and disputes;
• detect or prevent fraud, misuse or unlawful activity;
• comply with legal, regulatory, taxation and insurance requirements; and
• send relevant service updates or marketing communications where permitted.

We may also use de-identified or aggregated information for research, benchmarking, quality assurance, automation and service improvement.

To prepare a commercial property review, we may receive documents containing personal, commercial or financial information about third parties.

We will only use this information for purposes reasonably connected with:

• assessing the relevant commercial property;
• preparing and quality-checking the requested report;
• communicating with the client or authorised referral partner;
• maintaining our business records; and
• improving our internal systems and reporting processes.

Our reports may contain information obtained from third-party sources. Clients are responsible for ensuring they are authorised to provide documents and information to us.

We may use software, automation and artificial intelligence tools to assist with research, document processing, calculations, drafting, quality assurance and report preparation.

Where these tools are used, reasonable steps are taken to limit unnecessary disclosure of personal information and to review material outputs before a report is delivered.

Clients should remove unnecessary personal, financial or sensitive information from documents before submitting them to us.

We may disclose personal information to:

• our employees, contractors, virtual assistants and consultants;
• technology, hosting, cloud storage, email, automation and software providers;
• payment processors and accounting providers;
• property information, research and data providers;
• professional advisers, including accountants, lawyers, insurers and auditors;
• referral partners where the client has requested or authorised the disclosure;
• government agencies, regulators, courts or law enforcement bodies where required or authorised by law;
• a purchaser or adviser in connection with a proposed sale, restructure or transfer of our business; and
• other parties with your consent or as reasonably necessary to provide our services.

We do not sell personal information or mailing lists.

A referral partner may receive a copy of a report where:

• the partner ordered the report on behalf of the client;
• the client authorised the partner to receive it; or
• the report is being delivered as part of an agreed white-label or partner arrangement.

Some technology, cloud storage, software, analytics, automation or artificial intelligence providers we use may store or process information outside Australia.

The countries involved may vary depending on the provider and its infrastructure. They may include the United States, countries within the European Union and other jurisdictions in which our service providers operate.

Where reasonably practicable, we take steps to select reputable providers and limit the personal information disclosed to them. However, overseas recipients may be subject to privacy laws that differ from Australian law.

Online payments may be processed by third-party payment providers.

We do not generally store complete credit card details. Payment providers may collect and process payment information under their own privacy policies and terms.

Our website may use cookies and similar technologies to:

• operate and secure the website;
• remember user preferences;
• understand website traffic and visitor behaviour;
• measure marketing performance; and
• improve website functionality and content.

We may use third-party analytics and advertising services. These providers may collect technical information such as your IP address, device identifiers, browser information and website activity.

You can disable or restrict cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

We may send you information about Commercial Review services where you have consented, where consent may reasonably be inferred or where otherwise permitted by law.

Marketing communications will identify the sender and provide a method to unsubscribe. You can opt out at any time by:

• using the unsubscribe link contained in the communication; or
• contacting us at reviews@commercialreview.com.au.

We will process unsubscribe requests within the timeframe required by applicable law.

You may still receive essential communications relating to an existing order, transaction or service after unsubscribing from marketing.

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

These measures may include:

• access controls and password protection;
• restricted access to client files;
• reputable cloud and software providers;
• staff and contractor confidentiality requirements;
• system security and malware protection; and
• secure deletion or de-identification where appropriate.

No website, email transmission or electronic storage system is completely secure. You provide information electronically at your own risk.

We retain personal information for as long as reasonably necessary to:

• provide our services;
• maintain business and transaction records;
• manage disputes or complaints;
• meet legal, taxation and insurance requirements; and
• protect our legitimate business interests.

When information is no longer reasonably required, we may securely delete or de-identify it, subject to any applicable recordkeeping obligations.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be sent to reviews@commercialreview.com.au.

We may need to verify your identity before processing a request. In some circumstances, access may be refused or limited where permitted by law. Where appropriate, we will explain the reason for the refusal.

If you believe we have mishandled your personal information, please contact us at:

Commercial Review
Operated by Inbesthomes Pty Ltd
ACN 617 283 593
Email: reviews@commercialreview.com.au

Please include sufficient details for us to understand and investigate the issue.

We will aim to acknowledge and respond to your complaint within a reasonable period. Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security or content practices of third parties. You should review their privacy policies before providing them with personal information.

Our services are intended for adults and businesses involved in commercial property transactions. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

The current version will be published on our website with its effective date.

Questions, requests or complaints about this Privacy Policy can be directed to:

Commercial Review
Inbesthomes Pty Ltd ACN 617 283 593
Email: reviews@commercialreview.com.au